the FINANCIAL -- HP announced that Seattle-based PEMCO Mutual Insurance Company has upgraded its customer communication management solution to HP Exstream to improve the customer experience it offers through personalized policies, invoices, renewal letters and privacy notices.

According to Hewlett-Packard Development Company, HP Exstream enables PEMCO to more quickly communicate new insurance offerings and easily scale to meet the requirements of its growing customer base.

In addition to support for multiple customer communications channels such as web, text and email, PEMCO will use HP Exstream to provide consistent branding, reduce print and postage costs, and decrease its environmental footprint. Due to the low total cost of ownership for HP Exstream, PEMCO is aiming to achieve 100 percent return on investment within 24 months.

PEMCO selected HP because of its single-platform customer communications management solution. HP Exstream also offers a floating license structure that will allow all PEMCO employees to take advantage of the technology without incurring additional seat costs. HP also is providing PEMCO with the flexibility to move the HP Exstream design and production engine across a virtualized environment.

For enterprises that thrive on strong customer relationships, HP Exstream is a top-ranked customer communications management software solution that empowers business users to make the most of every customer touch point throughout each stage of the customer life cycle. Today, more than 700 enterprises worldwide are personalizing communications with HP Exstream, while saving millions of dollars annually, building loyalty and forming long-lasting customer relationships, and driving top-line revenue growth.

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