| Millennials Look to Digital Word-of-Mouth to Drive Purchase Process |
|
03/02/2012 01:13 (111 Day 02:03 minutes ago) | |||||
|
The FINANCIAL -- In a few short years, millennials—consumers currently ages 18 to 34—will account for a sizeable portion of US purchase decision-makers.
Yet Bazaarvoice found these digital natives are already using and creating online content to recommend or dissuade friends, family and anonymous site-visitors from a brand, product or service.
Millennials, on the other hand, were almost equal in their reliance on friends and family (49%) vs. anonymous user-generated content from company websites (51%) to influence their buying decisions.Bazaarvoice defined user-generated content as any on-site content created by internet users. This included reviews, comments, stories and questions. Like with traditional word-of-mouth, internet users seek out these insights to compare products, services and even brands.
And slightly more millennials (25%) preferred to share positive information on third-party sites such as CNET and Consumer Reports than did boomers (21%).When trying to learn more about a brand, product or services, millennials and boomers were likely to trust user-generated content (51%) significantly more than any other form of information, including brand messaging, news articles and advertisements.
|
|
|

